Travel Agency

Goal

Mobile app for global travel business without losing competition on Free N Easy travel and small local market share.

Before

Self service check in kiosk at the airport reject passport due to mistake in the name.

Agency entered the full name of passenger for air ticket without the Hanyu pinyin name from the passport, which results in error upon verification.

Agency make typing mistake of flight number on itinerary.

Staffs dislike the routine tasks of answering same inquiries daily.

Unable to process quotations and booking online.

Printing of air ticket, itinerary, hotel vouchers.

Tour package is unreliable by skipping some attractions and frequent requests for tips although it was paid before the tour.

A long list of international tourists, manual attendance by tour guide cause mistakes and disputes.

Require tourist to make daily phone call to remind transport pickup is annoying and expensive.

HYGIENE

Poor hygiene, spitting, down syndrome and spreading of diseases to every country.
All tourists dislike the seating arrangement of round table with unknown people who spread virus.

Irresponsible and unprofessional ethics after receiving thousands of dollars from each customer.

RUDE AND UNETHICAL
It was very rude towards the tourists and they are closing down one by one.
It was indicated that meal will be provided on the first day of arrival. All tourists realized that the tour guide did not turn up and meal was not provided.
They keep demanding tips for poor service.

After

Agency should invest in value added and creative tour package rather than wastage on unproductive overhead costs.

Access price quotations on tour package for hotels, cruises and airlines without the processing of counter staff.

Invite tourists from worldwide with Google play store without setting up branches locally.

eticket

itinerary

insurance

digital attendance

Virtual consultant available on live chat, no waiting till the next working day.

One of the great things about doing business in this technologically advanced era is you can operate your business from anywhere. No matter what your business is, using latest technology can help you exponentially grow your business and improves its processes. Technology has given business owners an edge to manage their business with speed, and precision that are foremost factors for better customer experience. As a result, every business is embracing new technology. Mobile application is the latest boom in business world these days. Large industries have already opted mobile way, while small businesses are also jumping on mobile bandwagon to enhance their credibility, and achieve new customers. Therefore, creating a mobile app has become necessary for every business regardless of their size; even the importance of mobile app for travel business can’t be avoided.

Having a mobile app for your travel business will give outstanding results, helping you drive a good chunk of revenue from it. With travel mobile apps, you can provide real-time information to your customers, whenever they require, wherever they are. Mobile application has revolutionized entire travel industry by offering a seamless travel experience to travelers.

Here’s, how an app can help travel industry grow its customer base:

Makes Booking Process Easier

No one in the world wants to go through long and tedious booking process. Mobile apps deliver your customers quick, and hassle free booking experience in simple steps. In a travel mobile app, travellers can also store their passport information, preferences and payment details, and save a lot of time during their next booking.

Provides Easy Access to Information

With a mobile app, you can keep your customers engaged by providing them real time information about the destinations, price fares, etc. they are looking for. By enabling map feature in the travel app, you can help your customers get the directions to their destination without any hassle.

Reinforces Brand Awareness

Having a mobile app for your travel business will allow you showcase your travel services to your customers in a better way. When you publish your travel app on major app stores, like Google Play and iTunes, it gets recognized by millions of customers across the world who are looking for the same services. It will ultimately reinforce your brand awareness, and make customers familiar with your services, thereby helping you increase your customer base and sales.

Improves Business Processes

With an interactive travel app, travel agents or travel agencies can improve their processes efficiently, while reducing their operating costs. An app also reduces excel work and make all your internal process paperless. A mobile app widely helps travel agencies to get valuable feedback from their customers, which they can use to strengthen their services.

Better Customer Service

Once customers have made travel booking, it might happen that they need some changes in their booking like hotel room, flight or might cancel their trip due to any kind of emergency. In such situations, a mobile app can help customers instantly connect with the travel agencies and get reliable solutions for their problems.