e-commerce visual analytics

 

Goal

E-commence impact globally. Strengthen and overcome the flaws of E-commence.

Every company is concern about high cost. Apply business intelligence to solve wastage, failures and improve performance.

For fair practice, measure performance on employers and employees.

Overcome economic disruptions, cost constraints, resistance to change, job loss, company restructuring.

Before 

Challenges

Profit did not increase despite of increasing prices and fees.

Profit did not increase despite of cost cutting and retrenchment.

High medical leave and insurance premium.

Highly competitive prices from worldwide stores.

Comparing results based on numbers in report, unable to detect wastage and blind spots.

Banks charge annual fees on 'great generation' who has supplementary credit card and use debit card for online shopping. Transformer generation wants to ban supplementary card. 

Human resource and employment unfair practice cause performance lapse.

1. Submit fake report on manpower headcount.

2. Submit fake salary to get citizenship and left company.

3. Hiring new employee to cheat grant and force employee to resign.

4. Unfair or exceed salary range quota to some employees.

5. Late salary payment or no salary.

6. Discrimination towards employees by family wealth and citizenship.

7. ceo demanding hr to perform illegal practice.

8. Cheating government and investor by tampering on financial data.

9. Unfair towards poor punctuality, attendance and sleeping on the job.

10. Employee attrition and absenteeism due to superior harassment after working hours, weekends and nighttime on non essential excuses.

11. Dirty, not renovated toilet and working environment. High piles of paper and mess in office. Hidden camera, warning and abuse.

12. ceo bribe manpower for unethical practice.

13. No empathy, unscrupulous ways to destroy others for personal benefit.

Causes and impact

Intentional errors

Fraud and scams

Unable to cope with high volume of parcels and ''play cheat'.

Product is below expectations from web picture and video.

Did not refund out of stock items when credit card bill came after a few weeks.

Damaged packaging upon receiving parcel.

Inconsistency on delivery procedures.

Sloppy packaging leads to damage.

Unintentional errors

Inconsistency on invoicing and delivery receipt, variance.

Attempt to deliver on wrong address, poor eyesight.

Inventory errors lead to out of stock order and delayed refund.

Case study 1

Not alligator, allegation or fake news.

1. Customer received message that delivery was on the way.

2. From morning till night, delivery did not come.

3. On the next day, delivery status was attempt to deliver but customer not in.

4. After a few days, delivery came with parcel damaged and defective product.

5. What are the intentional and non intentional errors?

Case study 2

Sizes of shoes not printed like other stores. Seller only paste handwritten sticker on it.

Size may be out stock and seller send smaller size. 

Buyer request for refund but seller refused.

Ecommerce platform Shopxx request buyer to post picture as proof but there is no size on the shoe to proof. Unfair trading.

Case study 3

Outsourcing of delivery to other company.

Customer was not informed when ordering product that seller applied contactless delivery, Authorize to Leave (ATL) parcel. Delivery did not press door bell to alert and customer thought that parcel was sent to the wrong address and lost.

Case study 4

Balance of over hundred dollars in prepaid was cleared when it was transferred to another device due to faulty phone. Telco refused to refund balance.

Case study 5

Unwilling to deliver service by prompting charges, delaying appointment and asking customer to collect new device in a far location without checking the error on site. Broadband failure on new device as well. The failure was caused by service provider, not due to faulty router and user. Sales staff in shop insisted customer to sign up more expensive plan without checking existing plan. Despite of repairing damaged cable, the internet is still not working. Never tell customer recontract fee, want customer to pay higher fee with the excuse that device is faulty.

Rising demand of online shopping

Cooling measures to prevent wastage and shrinking profit

After

3i feasibility

Innovation

Workflow recovery and resilience strategies to detect problems and prevent wastage.

PDPA internal control confidential no data publish

Measures

Analytics to analyze inventory and logistics workflow.

1. Gather data on all wastage, errors and refund.
2. Gather data on seller performance and remove bad sellers.
3. Immediate action to overcome weaknesses from analytics result.

Inventory, logistics and financial data to be automated for accuracy of analytics.

Integration

Integrate data and text analytics to increase sales from customer product search and demand.

Apply robotic process automation, human, business and artificial intelligence.

Reward, retain employees who go to the extra mile of solving problems based on performance prescriptive analytics.

For fair practice, measure performance on employers and employees.

Measure performance by,

Work quality, productive hours ~ not long hours

Empathy to work with different expertise ~ not bribery, discrimination and abuse

Initiative and attitude to improve with incentives ~ not take for granted

Effective result after training ~ not wastage

Punctuality, attendance and medical leave ~ not frequent performance lapse

Work life balance ~ not neglecting study and personal life in lifelong learning

Off peak commuting hours ~ not causing transport breakdown and high medical leave

Telecommuting for long distance from home and inconvenient location ~ not complaining the difficulties to hire staff in industrial area

Multitasking calendar wheel to manage work, education and personal life for work life balance.

Collaborate with schools and employers for employee retention and job prospects ~ not job redundancy, retrenchment.

International

GPS delivery tracker for seamless and accurate application.

Descriptive

Cause 

job level

distance from home

overtime    

marital status     

performance rating    

work life balance     

job satisfaction    

length of service

Work life balance

Work life balance benefits are universally appealing and foster the perception that the organisation is supportive of employees' personal needs. Employee engagement serves as a route to business success and is achieved when organisations and employees value each other. Work life balance is vital for individuals' wellbeing, organisations' performance and a functioning society. Family and work are the most important elements of everyone's life. Any competing demands of work and family life can cause conflict hence negatively affect the wellbeing of workers. Workplace flexibility helps employees to improve overall flexibility and empowerment. Work life balance practices improve the autonomy of workers in coordinating and integrating the work and non-work areas of their lives. The study was a survey of flower farms in North Rift Kenya. The results of the study showed that there is statistical relationship between work life balance and employee turnover. Therefore, from the results of the study it is concluded that employee personal program conflicted with work schedules hence employee turnover.

Predictive

Impact

Attrition leads to high medical cost, more insurance premium, product and services failure, wastage, poor internal control, fraud, losing market share to competitors, high staff  turnover cost and disputes.

Prescriptive

Decision 

Targeted training according to job scope.

Re-schedule, automate labor intensive tasks.

Boost morale with incentives and fair practice on performance.

Recovery and resilient plan for labour intensive tasks, essential for population.

What goes round, comes around. Showing appreciation towards worker will increase customer satisfaction in return. 

Improve your employee retention:

1. Respect after-hours

If your organization operates on a standard 9-to-5, then it’s high time you start practicing what you preach. Stop sending your employees emails in the middle of the night and expecting prompt responses.

From time to time, you’ll most likely have to break that rule — and that’s fine. Sometimes, work calls for all hands on deck, long into the night. But for the most part, work can stop when employees leave the office. Let it.

2. Let your employees work remotely

One of the easiest ways to improve work-life balance is to allow your employees to work from any location they’d like. You don’t have to allow them to work from home or from the road every single day. But allowing them to work remotely from time to time will almost assuredly improve work-life balance.

3. Let your employees work flexibly

You can also improve your employees’ work-life balances by allowing them to work flexibly. Some workers are night owls, and they might be considerably more productive working 1 p.m. to 9 p.m. Other folks might prefer to work four 10-hour days instead of five 8-hour days.

So long as your employees are getting their work done on time — and they don’t miss any important meetings — does it really matter when they work?

4. Encourage employees to exercise during the day

Countless studies have documented the relationship between exercise and productivity. According to the Harvard Business Review, exercise helps us learn faster, improves our memory, makes us more creative, and allows us to focus more intently on the task at hand, among other benefits.

Instead of forcing your employees to exercise before or after work, why not allow them (or even encourage them) to break a sweat during the day? As an added bonus, the quality of their work will improve.

5. Consider innovative perks

There are only so many hours in the day. When we’re immersed in our work, it can be difficult to find the time to take care of our day-to-day chores.

You can improve work-life balance by offering your employees innovative perks. Some companies give their staff free amenities like day care, dry cleaning, and laundry services. Rather than having to tackle boring chores before or after work, employees at such organizations are able to reclaim their free time.

Successful organizations need to understand the importance of work-life balance and work hard toward ensuring their employees have enough downtime. Otherwise, they can expect to have a hard time retaining staff — which crushes the bottom line.

Identify weak sales and strengthen with high demand products

Chart

1 Column                    attrition by gender, marital status, education, department

2 Bar                           attrition by overtime

3 Pie                            percentage by turnover

                                    attrition by performance rating

4 Doughnut                attrition by work life balance

5 Line                          attrition by performance rating, job satisfaction, work life balance

6 Area                         attrition by performance rating, overtime, length of service

7 Scatter                     attrition by performance rating, work life balance

8 Spider                      attrition by performance rating, overtime, gender, job

9 Butterfly                  attrition by gender, overtime, job

Contact us to learn or delegate visual, interactive, multimedia presentation. 

1 career

2 sales

3 teaching

4 analytics

5 catalogue

6 journal

7 meeting

8 game

9 seminar

10 work life balance

Go to top

Main

Contact us